A few years ago, we completed an evaluation for a breast cancer clinic. In honour of Breast Cancer Awareness month, we thought we would highlight some excerpts from that report to help inspire your next evaluation report!
You’ve just designed, implemented, and analyzed a client satisfaction survey. Trouble is: clients are not satisfied. Uh oh. No one likes to deliver bad news. However, there are some strategies that will help not only to soften the blow but to make this a rewarding experience.
Don’t get us wrong, surveys are useful tools and we’re a fan of any survey platform that makes it easier to use the results. But what about when you want to scratch beneath the surface or present a legible graph that will convince the program director or funder that action needs to be taken? This is where the canned survey tools start to falter.
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Time and time again, we hear of people going through an evaluation only to be disappointed that the findings didn’t give them the answers they wanted. So I’m going to share three ways we help clients use the results from our evaluations.
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Evaluators need to write clearly for their work to be used. Although not preferable, the written evaluation report must stand on its own, clearly conveying the key findings and messages. The 9 mistakes below are ones that I’ve come across in my years of writing, editing, and reading evaluation reports.
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The process of writing an evaluation report is like cooking. It can be a joyful and meditative process for some and an annoying necessity for others. Both cooking and report writing take practice; the more you do them, the more you refine your processes and find your own groove. While there is no formula to create a perfect reporting process, there are some key steps that can set you up for success.
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